Privacy Policy

Last updated: June 2026

Introduction

Libero is a brand of Troubador Publishing Limited ("we", "our", "us"). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit enquiries, request a quotation, or engage with our self-publishing services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Libero is a brand of Troubador Publishing Limited.

Address: Unit E2, Airfield Business Park, Harrison Road, Market Harborough, Leicestershire, LE16 7UL

Email: books@troubador.co.uk

Website: libero.troubador.co.uk

Data Protection Officer: Alex Thompson

Information We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Information provided through our contact forms
  • Information provided through our quotation request forms
  • Manuscripts and other files uploaded to us
  • Correspondence between you and us
  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on our website
  • Website usage and analytics data

How We Collect Information

We collect information when you complete a contact form, request a quotation, submit a manuscript or supporting files, contact us by email, or engage with us regarding our publishing services.

We also collect certain information automatically through cookies and analytics technologies. Further information can be found in our Cookie Policy.

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations and information about our services
  • Assess manuscripts and publishing projects
  • Communicate with you regarding services you have requested
  • Deliver and support our publishing services
  • Improve our website and services
  • Analyse website traffic and visitor behaviour
  • Send marketing communications where permitted by law
  • Comply with legal and regulatory obligations

Marketing Communications

We may use your contact details to provide information about our services that may be of interest to you.

Marketing communications are managed through HubSpot.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Website Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as pages visited, time spent on the website, device type, browser type and general geographic location. This information helps us improve the performance, usability and effectiveness of our website.

Google Analytics may use cookies and similar technologies to collect this information. Further information is available in Google's Privacy Policy.

Manuscript Confidentiality

Any manuscript, proposal, synopsis, sample chapter, supporting document or other publishing material submitted to us will be treated as confidential.

Manuscripts are used solely for the purposes of assessing, discussing and delivering publishing services. We do not sell, distribute or otherwise disclose submitted manuscripts to third parties without the author's permission, except where required by law.

Submitted manuscripts remain the intellectual property of the author unless otherwise agreed in writing.

We do not use manuscripts or other submitted content to train artificial intelligence (AI) systems or machine learning models.

Legal Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Your consent
  • Our legitimate interests in operating and improving our business
  • The performance of a contract or taking steps prior to entering into a contract
  • Compliance with legal obligations

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

Information submitted through our website may be stored securely within HubSpot and our internal business systems.

While we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Data Transfers

As we serve a worldwide audience and use cloud-based service providers, your information may be transferred to and stored in countries outside the United Kingdom.

Where this occurs, we take appropriate measures to ensure that personal information receives an adequate level of protection in accordance with applicable data protection laws.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted service providers who assist us in operating our website, managing communications, hosting data or providing business systems. These providers are required to process personal information securely and only on our instructions.

We may also disclose information where required by law, regulation or legal process.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting and business requirements.

Due to the nature of publishing projects, manuscripts and related publishing materials may be retained indefinitely for archival, reference, historical business records and customer service purposes.

Where information is no longer required, we will securely delete or anonymise it where appropriate.

Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request transfer of your information to another organisation where applicable

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Alex Thompson, Data Protection Officer

Email: books@troubador.co.uk

Address: Unit E2, Airfield Business Park, Harrison Road, Market Harborough, Leicestershire, LE16 7UL

Complaints

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

The ICO can be contacted through its website at www.ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices.

Any updates will be posted on this page and will take effect immediately upon publication.